Privacy Policy
Key details
This privacy notice describes how HILS Hospitality Limited (the “company” “we” or “us”) protects and makes use of the personal information the company holds.
This notice is updated from time to time. The latest version is published on this page.
This website privacy notice was updated on: 21st February 2024.
If you have any questions about this notice, please email hello@bohemechester.co.uk or write to: HILS Hospitality Limited, Popcorn, The Exchange, St John Street, Chester.
Introduction
We gather and use certain information about individuals in order to facilitate bookings, answer enquiries and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
Types of data we gather
We may collect the following information:
- Name
- Contact telephone number and email address
- Demographic information, such as postcode, preferences and interests
- Website usage data
- Other information relevant to customer enquiries
- Other information pertaining to special offers and surveys
- The internet domain and Internet Protocol (IP) address from which you access our website
- Speculative CVs from prospective employees
- Any other information that you provide to us
How we use this data
Collecting this data allows us to process your booking and to correspond with you.
Typically, we use data:
- To secure your booking
- For our own internal records
- To improve the services we provide
- To contact you in response to a specific enquiry or booking
- To customise the website for you
- To send you promotional emails about products, services, offers and other things we think might be relevant to you
Legal grounds for use of your personal data
We only use your personal data to the extent the law allows us to. The most common legal grounds for the use of your personal data are:
- Where we need it in order to perform a contract we are about to enter into or have entered into with you (for example to booking of your table).
- Where it is necessary for our legitimate interests* (or those of a third party) and your interests and fundamental rights do not override those interests (for example to answer your queries).
- Where we need to comply with a legal or regulatory obligation (for example reporting to HMRC).
- Where you have provided your consent (for example the sending of electronic messages).
* For your information “Legitimate Interest” means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Sharing your data
We may share your personal data with:
- Third Parties where you have provided your consent to do so.
- Our third party service providers who provide services such as payment processing, information technology and related infrastructure provision, business support (operational and administrative), customer service, the processing and delivery of marketing communications to you, email delivery, auditing and other similar services. These third parties are only permitted to use your personal data to the extent necessary to enable them to provide their services to us. They are required to follow our express instructions and to comply with appropriate security measures to protect your personal data. Third parties are subject to confidentiality obligations and may only use your personal data to perform the necessary functions and not for other purposes.
- Interested parties (such as potential buyers) when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
- Others where we believe necessary or appropriate: (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities to meet national security or law enforcement requirements; (c) to enforce our website privacy notice; and (d) to protect our rights, privacy, safety or property, and/or that of you or others.
International Data Transfer
In some instances, it may be necessary to transfer your personal data overseas. Any transfers will be made in compliance with applicable law. In such cases, we will ensure that our suppliers provide adequate protection for the confidentiality and security of this information and the rights of data individuals in connection to the transfer of their personal data.
Use of cookies
We use cookies on our website. For details about our use of cookies please see our cookies policy here.
Your Rights
You have the following rights in relation to your personal data:
Right to revoke consent
If we process personal data on the basis of your consent, you have the legal right to revoke such consent at any time. We will then cease the relevant processing activity going forward.
Right of access to your information
If you want to know what personal data we have collected or process about you, you may request us to provide a copy of your personal data. We will ask you to identify yourself. Once you have identified yourself, we will provide the requested personal data as soon as reasonably possible however, we will not provide you with a copy of your personal data to the extent that the rights and freedoms of others are or may be adversely affected.
Right to rectification and erasure of data, and restriction of processing
If you believe that our processing of your personal data is incorrect, inaccurate, unlawful, excessive, incomplete, no longer relevant, or if you think that your data is stored longer than necessary, you may ask us to change or remove such personal data or restrict such processing activity.
Right to data portability
You have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format.
Right to object
You have the legal right to object, on grounds relating to your particular personal situation, at any time to processing of your personal data. Furthermore, you have the right to object at any time to our processing of your personal data for direct marketing purposes or to profiling.
General information relevant for all requests and queries
If you have any questions about or wish to exercise any of the above rights, please contact us at: hello@bohemechester.co.uk.
We will use reasonable endeavours to respond to any request to exercise any of your rights within one month. We are entitled to extend this term by up to two months if the complexity of the situation so requires. If this is the case, we will let you know.
If your request is manifestly unfounded or excessive we may either (i) charge you a fee, or (ii) refuse to process your request. With respect to access requests we may also charge you for extra copies.
If we decide not to honour your request or answer your query, we will explain our reasons for doing so in our reply.
Controlling Information about you
When you fill in a form, or provide your details on our website, you will see one or more buttons allowing you to:
- Opt-in to receive marketing communications from us by email, telephone, text message or post.
- Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
- Click the Unsubscribe button in our email newsletter
- Send an email to: hello@bohemechester.co.uk
- Write to us at: HILS Hospitality Limited, Popcorn, The Exchange, St John Street, Chester
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Security
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the data protection laws.
Links from our website
Our website may contain links to other websites.
Please note that we have no control of third party websites. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
Retention of Information
We will only retain your personal data for the period necessary to fulfil the purposes outlined in this website privacy notice.
We keep electronic marketing data indefinitely unless you tell us that you (a) no longer want to receive marketing messages and (b) you wish the data to be deleted.
Should you choose to unsubscribe from our mailing list, please note that your personal data may still be retained on our database to the extent permitted by law.
We keep all other personal data no longer than is reasonably required.
General
We are committed to resolve any complaints about our collection or use of your personal data. In case you have any questions in relation to this website privacy notice or our practices in relation to your personal data please send an email to hello@bohemechester.co.uk
We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you have the right to contact your local data protection supervisory authority, which for the UK, is the Information Commissioner’s Office. You can find their contact details at: www.ico.org.uk
We may change this website privacy notice from time to time to make sure it is still up to date. We may also notify you in other ways from time to time about the processing of your personal information.